Shipping, Return Exchange Policy
For questions about your online order, please email us at firstname.lastname@example.org including your order number in the subject line. For general information or inquiries regarding a specific product, please email us at email@example.com. To speak directly to a MONTECRIXTO Customer Service Representative, please call +1 (917) 340 3070. We are available to assist you Monday - Saturday between 11am - 7pm, Eastern Standard Time.
MONTECRIXTO utilizes UPS for all domestic and international orders.
For domestic orders, UPS offers ground service, through which customers receive their orders 5-8 business days (Monday-Friday) from the date of dispatch. These delivery timeframes for ground service only apply to US addresses within the contiguous 48 states. We also provide domestic express service through UPS: 2-day, 3-day and standard next day delivery.
We dispatch orders within 2 business days from the date that we receive your order and credit verification has been confirmed. International orders may take up to 3 business days to process. Orders may be split, and items may ship separately, due to inventory location. Please note that the expedited shipping method delivery timeframes do not include order processing time. Orders placed on Friday after 1:00 PM EST will begin processing the following Monday. Transit and order dispatch times do not include Saturday, Sunday or any official US holidays.
For international orders, UPS offers international priority service, which delivers orders within 5-8 business days from the date of dispatch. Please note this does not take into account any customs clearance delays that may arise. We work closely with our shipping partners to minimize any delays in delivery for our international customers. Duties and taxes are the responsibility of the recipient, should the package be refused at the point of delivery the order will be charged a return shipping fee as well as the duties and taxes incurred on the shipment. We also provide
international express service through UPS: 2-day, and 3-day delivery.
For in-store orders, we accept returns within 14 days from purchase. For a refund in the original form of payment, the return must be completed within 7 days. After 7 days, only store credit can be issued. Store credit will be issued via a Gift Card. All items must be in new condition, with tags attached, and in original packaging.
For online orders, we accept returns within 14 days from delivery. For a refund in the original form of payment, return must be sent back within 7 days. After 7 days, only store credit can be issued. Store credit will be issued via a Gift Card. All items must be in new condition, with tags attached, and in original packaging. To process a return online, email firstname.lastname@example.org with the order number in the subject line and the reason for the return in the body of the email. Please give us up to 48 hours to respond. You will be provided with a RA #, return label and full
return instructions. The amount of $8.00 will be deducted from your refund in order to process a return label and cover shipping cost. From the time your return label is sent, you must ship the package back to us within five business days otherwise the return may not be accepted. Any orders made on-line may be returned directly in store. At this time, we are unable to accept returns from our international online orders. All international orders processed online are considered to be final sale.
Note: All special release products or any items marked as "Final Sale" are not eligible for returns, exchanges or additional price reductions. Items purchased during a promotional discount are final sale. Returned product must be in new condition, and with original packaging to qualify.